ORDER FULFILLMENT


How long does it take to receive my canvas print?

From the time you approve your proof it takes 5-7 business days for production and then 3-7 days for standard shipping or 1-3 days for rush shipping.

How long does it take to receive my free digital proof?

Digital proofs are typically available within one to two business days.

How do I change the shipping or billing address on my order?

Contact us at 720-561-0999 or support@shopcanvasprint.com to change your shipping or billing address.

Where do I input my promotional code/group buying voucher?

Place your order as usual and when you reach the cart page enter your promotional code in the box labelled “Voucher”.


PRODUCT


Can I spread my image across multiple canvases of different sizes?

Certainly!If you go to pricing you will see the different panel sizes we offer currently.

What kind of laminate/protection do you add to the canvas?

Every canvas we create is treated with an ultra-protective UVmatte laminate. This means your print will never crack, flake, fade or bubble. Guaranteed for life.

I'm not happy with the Canvas Print piece I received, how do I go about returning it?

We would love to reprint them for you. We’re 100% committed to making you happy. If you absolutely want a refund, request a refund by email at support@shopcanvasprint.com.

My piece has been damaged upon arrival. What do I do?

While we make every effort to ensure your canvas arrives in perfect condition, sometimes things happen. Take pictures of damage if possible and contact us. We will ship out a reprint ASAP.

Do you offer canvas sizes any bigger or smaller than the options on your website?

Sure, contact us for further information on additional sizes available.

Do you print on any other types of mediums besides canvas?

Not at this time.

Can I hang my artwork outside? 

Although our pieces have a UV limiting lamination on them, no artwork should ever be hung in direct sunlight for prolonged periods of time. 

 Can I hang my artwork in a bathroom or humid area?

Canvas is a natural product that will shrink and swell due to significant changes in temperature or humidity. therefore it is not advisable for it to be hung in a bathroom or directly over a heat source.

How do I clean/maintain my canvas? 

The best way to clean the canvas is with a soft duster. 


IMAGE


What image file types does CanvasPop accept through its site? 

Our website uploader accepts JPEG or PNG. 

What is the maximum file size you can accept through your website?

Our website uploader supports files up to 22.5 MB, if you have a larger file contact us and we’ll provide you with a link to our FTP site.

Can you fix my image if it is pixelated?

Most Certainy! We use the state of the art softwares to correct pixelation on your image.

What is your privacy policy with regards to the use of my images?

Check out our terms of use, but the short version is we’ll never use your images in any manner other than to print them for you.

I would like to change the image that I originally submitted with my order. How do I do this?

Contact us as soon as possible via email  and we’ll provide you with instructions on how to send us a new image.

What size image file is required to make the best possible canvas print?

While we specialize in working with images of all sizes, typically a file size of 2 MB or greater is enough for us to work with without needing to apply a low resolution filter.

How much of my image will I lose if I choose the photo wrap option?

That depends on the depth of photo wrap chosen: 0.75"- 3 inches, 1.5"- 4 inches, 2.5"- 6 inches.

I'm not sure if my image is copyrighted or not, what happens if it is? Will you inform me?

We take copyright seriously and we know sometimes violations are unintentional. If there is a copyright issue with your image one of our customer service reps will contact you to come up with a solution.

 

SHIPPING


I need my canvas by a certain date, what do I do?

If you need your canvas by a certain date indicate it n the notes section of your order. If the date is particularly soon you may need to add rush shipping to ensure it arrives in time. Either way contact us at support@shopcanvasprint.com with your order number after you place your order to confirm details.

Will you send me tracking information once my canvas has shipped?

Yes, we will email you once your order has shipped with your UPS (or Fedex in the US) tracking number.

What are your shipping options?

Ground Shipping takes 3-7 business days ($14.00), Rush Shipping takes takes 1-3 business days ($39.00 per canvas). Standard shipping is free if you order more than $150.

Who do you ship with?

We use UPS and USPS.

 

BILLING


Do you offer discounts for designers, artists or photographers?

Absolutely, we love supporting great art and design. We offer incredible discounts for Artists and Photographers. Please contact us at support@shopcanvasprint.com for more details.

Why do you charge my credit card before my product has been produced? 

Why do you charge my credit card before my product has been produced? A: Because everything we make is custom and produced on-demand, we must bill you in advance before beginning work. 

I cancelled my order, why haven't I seen a refund on my credit card?

It can take up to 7-10 business days for a refund to process through your credit card company. Contact us for an ETA.